30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Return To be eligible for a return, your item must be in the same condition as you received it and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return To initiate a return, please contact us at figureBIRD43@gmail.com. Returns should be sent to the following address: No.110 Samanalagama, Hatton 22000, Sri Lanka.
Once your return request is accepted, we will send you a return shipping label and instructions on how and where to send your package. Please note that items returned to us without first requesting a return will not be accepted.
For any questions about returns, feel free to contact us at figureBIRD43@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the current item, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund was approved or not. If approved, we will issue a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at figureBIRD43@gmail.com.