Last Updated: [29.11.2024]
Thank you for shopping with Figure Bird! We are committed to ensuring your collectibles reach you securely and in a timely manner. Please review our shipping policy carefully to understand our shipping process, timeframes, and costs.
1. Processing Time
All orders are processed within 1-3 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify you promptly if this occurs.
2. Shipping Rates & Delivery Estimates
Shipping charges and delivery times depend on your location and will be calculated at checkout.
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| USA | 7-14 business days | Calculated at checkout |
| Canada | 10-20 business days | Calculated at checkout |
| Europe | 10-20 business days | Calculated at checkout |
| Asia & Oceania | 7-14 business days | Calculated at checkout |
| Other Regions | 15-30 business days | Calculated at checkout |
Note: Delivery times are estimates and do not account for potential delays due to customs clearance, weather conditions, or other unforeseen circumstances.
3. Shipping Carriers
We partner with trusted carriers such as DHL, FedEx, USPS, and others to ensure your package arrives safely. The carrier used depends on your location and the size/weight of the package.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package in real time. If you do not receive a tracking email within 3 business days of placing your order, please contact us at figurebird43@gmail.com.
5. International Shipping & Customs
We ship internationally to most countries. International orders may be subject to customs duties, taxes, or fees imposed by your local government. These charges are not included in the product price or shipping fee and are the buyer’s responsibility. Please check with your local customs office for more information about applicable charges.
6. Lost, Stolen, or Damaged Packages
Lost or Stolen: Figure Bird is not responsible for packages lost or stolen after delivery is confirmed by the carrier. Please ensure your shipping address is secure and accurate.
Damaged: If your order arrives damaged, please contact us within 48 hours of receiving the package. Email us at figurebird43@gmail.com with photos of the damage, and we will assist with a replacement or refund in accordance with our Return Policy.
7. Address Changes & Delivery Issues
Please double-check your shipping address before completing your purchase. Figure Bird is not responsible for orders shipped to incorrect addresses provided by customers. For address changes after placing your order, please contact us within 12 hours at figurebird43@gmail.com. Changes may not be possible after the order is processed.
8. Delayed Shipping
If your order is delayed due to circumstances beyond our control (e.g., customs delays, weather conditions), we will do our best to keep you informed. However, we cannot guarantee expedited resolutions in such cases.
9. Questions About Shipping
For any questions or concerns about shipping, feel free to contact us at:
Email: figurebird43@gmail.com
Phone: [+94 74324 4322]
Thank you for choosing Figure Bird for your collectibles!